Privacy Policy for RepairAI
Last Updated: October 24, 2025
Introduction
RepairAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.
Information We Collect
Personal Information You Provide
When you use the App, we may collect the following information:
- Account Information: Email address, name, and password (securely stored via AWS Cognito)
- Contact Information: Phone number (optional)
- Vehicle/Item Information: Make, model, year, and condition details you provide
- Location Data: Your approximate location to find nearby repair shops (only when you use the shop finder feature)
- Photos: Images you upload of items needing repair for AI analysis
- Repair Details: Descriptions of damage, triage question answers, and repair preferences
Information Automatically Collected
When you use the App, we automatically collect:
- Device Information: Device type, operating system version, unique device identifiers
- Usage Data: Features you use, time spent in the app, interaction patterns
- Log Data: IP address, app crashes, system activity, and technical diagnostics
- Location Data: GPS coordinates when you use location-based features (with your permission)
Information from Third Parties
- Google Maps: Shop locations, addresses, and business information
- AWS Services: Authentication and data storage information
- Bland.ai: Phone call recordings and transcripts when you use our AI quote service
How We Use Your Information
We use the information we collect to:
Provide Core Services
- Analyze photos using AI to diagnose repair needs
- Find nearby repair shops based on your location
- Make automated phone calls to shops to request quotes on your behalf
- Display repair history and quote comparisons
Improve Our Services
- Enhance AI accuracy through machine learning
- Improve shop recommendations
- Debug technical issues and optimize performance
Communicate with You
- Send service updates and notifications
- Respond to your inquiries and support requests
- Request feedback to improve the app
Ensure Security
- Detect and prevent fraud
- Protect against malicious activity
- Enforce our Terms of Service
How We Share Your Information
We do NOT sell your personal information. We may share your information with:
Service Providers
- Amazon Web Services (AWS): Cloud hosting, data storage, and authentication
- Google LLC: Maps, location services, and shop search
- Bland.ai: AI-powered phone calling service (shares: your name, vehicle details, repair needs with shops you select)
- Apple Inc.: Push notifications and app distribution
With Repair Shops
When you request quotes:
- We share your first name, vehicle/item details, and repair needs with the shops you select
- We do NOT share your phone number, email, or full name without your consent
- Shops receive information only necessary to provide a quote
Legal Requirements
We may disclose your information if required by law or if we believe such action is necessary to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Investigate potential violations of our Terms of Service
- Protect against legal liability
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
Data Storage and Security
Where We Store Data
Your data is stored on secure servers provided by Amazon Web Services (AWS) in the United States (us-east-1 region).
Security Measures
We implement industry-standard security measures including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for sensitive data
- Secure authentication via AWS Cognito
- Regular security audits and monitoring
- Access controls and authentication requirements
Data Retention
- Photos: Stored as long as your account is active; deleted within 90 days after account deletion
- Account Information: Retained until you delete your account
- Quote History: Retained for 2 years for service improvement
- Call Recordings: Retained for 1 year for quality and training purposes
- Usage Logs: Retained for 90 days for debugging
Your Privacy Rights
You have the right to:
Access Your Data
Request a copy of the personal information we hold about you.
Correct Your Data
Update or correct inaccurate information in your account settings.
Delete Your Data
Request deletion of your account and associated data. We will delete your information within 30 days, except where required by law to retain it.
Opt-Out of Communications
Unsubscribe from promotional emails (service-related communications may still be sent).
Location Services
Enable or disable location access in your device settings at any time.
Withdraw Consent
Stop using features that require data collection (e.g., AI analysis, quote requests).
To exercise these rights, contact us at hamshom@gmail.com.
Children's Privacy
Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.
Third-Party Services
Our App uses third-party services that may collect information:
We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if your information is sold or disclosed
- Right to opt-out of the sale of personal information (we do NOT sell data)
- Right to deletion of your personal information
- Right to non-discrimination for exercising your rights
International Users
Our App is operated in the United States. If you are accessing the App from outside the U.S., your information will be transferred to, stored, and processed in the United States. By using the App, you consent to this transfer.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the App
- Updating the "Last Updated" date at the top
- Sending an email notification for significant changes (if you've provided an email)
Your continued use of the App after changes become effective constitutes acceptance of the revised policy.
Cookie Policy
Our App does not use cookies. However, third-party services we use (like Google Maps) may use cookies or similar tracking technologies. Refer to their privacy policies for details.
Do Not Track
Our App does not respond to Do Not Track (DNT) signals because we do not track users across third-party websites.
Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you within 72 hours via email and in-app notification, as required by applicable law.
Consent
By using our App, you consent to our Privacy Policy and agree to its terms.